Current Openings:

Job Type - Full time MSR II

Job Location – Oklahoma City

Job Description – Member Service Rep II

Position Summary

Serve as a liaison between the member and the Credit Union. Position is responsible for providing account information and professionally handling the member's financial needs. Refer and cross sell DPS Credit Union's products and services as well as provide a variety of transaction services to members. Perform all duties and responsibilities within the DPS Credit Union's policies and procedures as well as state/federal regulations.


Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service

Perform member transactions including (not limited to): deposits, withdrawals, loan payments, check cashing, and issue of official checks

Ensure cash and other negotiable instruments are handled properly

Office opening, closing and balancing procedures

Processing and mailing daily notices

Balance cash drawer at the end of the day and compare totaled amounts to computer-generated proof sheet. Report any discrepancies to the supervisor as necessary

Open all types of new accounts, cross sell credit union services and add new relationships to existing accounts

Closing of member accounts

Member account maintenance

Member check orders

Incoming and outgoing member wires

Assist members with the consumer loan application process, gather required information when possible and forward to Lending Dept. for underwriting. Line of Credit advances

Answering the phone (This is a vital function as there is a high volume of calls)

Check CU email on a consistent basis throughout the day. Receive and process member service requests

Respond to all inquiries and requests from members in person or via email/telephone

Analyze, research and resolve problems and discrepancies related to member accounts/loans

Understand and comply with federal and other regulations relating to financial products and services

Periodic review of DPSFCU Policies and Procedures

Attend training and employee meetings as required

Perform other duties as assigned


High school diploma or equivalent

Six (6) months of cash handling experience preferred


$10-$13 per hour depending on education and experience

Full benefits

Send resumes to or by mail to 3650 Martin Luther King Ave. Oklahoma City, OK 73111